Policy concerning the use of the website and the use of cookies

May 20th 2018

LVD Company nv understands the importance of the privacy of its customers and the protection of their personal data. Present policy outlines the handling and processing of the personal data we collect.

1. Scope

This website is operated by LVD Company nv. It is important for us that we create and maintain an environment where our customers feel comfortable that their information will not be misused.

We comply with the applicable data protection laws, such as the General Data Protection Regulation 2016/679 and national data protection laws. These data protection laws relate to the protection of your personal data and grants you rights in respect of your personal data.

This policy aims to tell you which personal data we collect from you and how your data will be used following the use of our website to try to ensure you the proper handling of your data.

2. What personal data is collected

You do not have to provide your personal data to us in order to use most of our website.

For the purposes as mentioned hereafter, LVD Company nv may gather and process the following categories of personal data about you:

  • Name, title, address;
  • Contact details (e-mail, phone number);
  • Company;
  • […].

You may also choose to provide additional/optional information when completing forms on our website or that you give us when we have contact with you (by telephone, by e-mail or at trade fairs or events).

Furthermore, we may also collect and process information obtained through our websites or the devices you are using. This information can be:

  • Information from cookies, web beacons or from the internet. This information will be gathered automatically and may be the website that you have visited before browsing our website or the website that you are visiting after ours. We may also collect information on which pages of our website you are visiting, your IP addresses, type of browser, access times, operating system. This information is aggregated and is not used to identify you. You can find out more about how we do that in the articles on the use of cookies;
  • Data we obtain from other websites, for example if you ask us to connect with your Facebook account;
  • We may record any telephone calls for quality assurance and for training purposes;

LVD Company nv may also collect publicly accessible information in order to verify information we have collected and to manage and expand our business.

3. Why do we collect this information

LVD Company nv collects the abovementioned information to understand your needs and to provide you with a better service, and more specifically we collect your information for the following purposes:

  • Your personal data will be used to respond to your (online) queries about our products or services, to provide you with information on our products, and to follow-up online offers;
  • The information will be used to improve our products and services;
  • Investigate complaints about the products or services or regarding our website;
  • Meet legal, regulatory and compliance obligations and requirements;
  • Sending promotional e-mails periodically about our products and services, about special offers or other information which we think that it might be interesting for you;
  • Contacting you for market research purposes from time to time. We may contact you by e-mail or phone;
  • Process your personal data for specific purposes as mentioned on specific forms as published on our website, on written notices or via e-mail;

4. How will your information be used and shared

LVD Company nv may share your personal data:

  • with companies in our group and/or our affiliates; or
  • with any third party you have asked us to share your personal data with – such as Facebook or any other social media site if you have asked us to connect with your account;

We can also share your personal data, based on our legitimate interest, to third party providers who help us with our products and services. Examples include hosting our web servers, analysing data, providing marketing assistance, and providing customer service. These companies will have access to your personal data but only when strictly necessary to perform their functions and they may not use that data for any other purpose.

Your personal data will not be sold or rented to third parties.

We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.

In the event that the business of LVD Company nv is sold or integrated with another business, your details will be disclosed to any prospective purchaser’s adviser and will be transferred to the new owners of the business. In this case, we will implement the appropriate safeguards to ensure the integrity and confidentiality of your personal data. However, use of your personal information will remain subject to this Policy.

5. Transfer of your personal data

We may transfer your personal data to other companies of the LVD group who are located in third countries (outside the European Economic Area (EEA)). This data transfer outside the EEA is legitimate if the recipient of the data is located in a country which provides an adequate level of protection following a European Commission adequacy decision. Some of these countries may not have equivalent data protection legislation to protection the use of your personal data. In this case, we have assessed whether appropriate safeguards as within the EU are possible by, for example, executing standard contractual clauses.

6. What types of cookies do we use?

The cookies used on our website are grouped into the following categories.

Necessary cookies:
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-Necessary cookies:
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Analytics cookies:
Analytics cookies help us understand how our visitors interact with the website. It helps us understand the number of visitors, where the visitors are coming from, and the pages they navigate. The cookies collect this data and are reported anonymously.

Advertisement cookies:
Advertisement cookies help us provide our visitors with relevant ads and marketing campaigns.

Preference cookies:
Preference cookies are used to store user preferences to provide them with content that is customized accordingly. This includes the language of the website or the location of the visitor.

7. Rights of data subjects

You are entitled to see the information held about you and to obtain a copy of the information we hold. If your personal data have been changed, you are entitled to ask us to rectify or complete or erase the outdated, incorrect or incomplete data we have about you. Furthermore you have the right to restriction of the processing of your data and to object to the processing of your personal data. You have also the right to data to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.

If you have opted to receive commercial e-mails, newsletters, … from LVD Company nv, or it’s subsidiaries at the time you registered on the website, you may opt-out whenever you have changed your mind.

We may require you to provide verification of your identity to ensure that you have a legitimate right to make the request and to verify that we provide the answer to the person that has the legitimate right to send us one of the abovementioned requests and to obtain the information.

Please note that in certain circumstances as provided by law we may withhold access to your information or that we may not grant your request where we have the right to do so under applicable data protection legislation. If you wish to obtain more information regarding the processing of your personal data or if you wish to exercise your rights, please contact us at dpo@lvd.be. You have the right to lodge a complaint with the competent supervisory (data protection) authority.

8. Security

LVD Company nv is committed to trying to make sure that your information is secure. We have implemented reasonable technical and organisational measures to secure your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. You should, however, remember that the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.

This website may contain links to third party websites. LVD Company nv is not responsible for the content of these websites and is not responsible for the privacy standards and practices of that third party. We recommend you to read and understand the relevant privacy policies of these third parties and their websites before you accept their cookies and visit their website to ensure yourself that your personal data is sufficiently protected.

9. Changes to this policy

LVD Company nv may amend and update this policy from time to time to ensure that the policy represents the way we process your personal data at that time. We will place an updated version of this policy on the same webpage and will automatically be effective when published. Please return to this webpage regularly to ensure that you are always aware of the information we collect and process, how your data is being used, in which circumstances, and in which cases we will share your data with third parties.

10. What specific cookies do we use on this website?

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